Refund Policy
At The Carnivore Crate, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our refund policy below:
**1. Eligibility for Refunds:**
Refunds are eligible for products that are damaged, defective, or do not meet your expectations. To be eligible for a refund, you must notify us within 3 days of receiving the product.
**2. Return Process:**
To initiate a refund, please contact our customer support team at [customer support email]. Provide your order number, a description of the issue, and any relevant photos if applicable. Our team will guide you through the return process.
**3. Return Conditions:**
To qualify for a refund, the product must be in its original packaging and in the same condition as when you received it. Any damage or wear caused by improper handling or use may affect eligibility for a refund.
**4. Refund Amount:**
Once we receive the returned product and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment.
**5. Timeframe for Refunds:**
Refunds may take several business days to process, depending on your payment provider's policies. You will receive an email notification once the refund has been issued.
**6. Non-Refundable Items:**
Certain items, such as gift cards or promotional items, may not be eligible for refunds.
**7. Courier Issues:**
While we take utmost care in packaging and delivering your order, any issues related to the courier service need to be addressed directly with the courier company. We are not liable for any delays, damage, or loss caused by the courier.
**8. Contact Us:**
If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer support team at sales@thecarnivorecrate.co.nz.
We're committed to ensuring your satisfaction and making your carnivore experience with us exceptional. Thank you for choosing The Carnivore Crate!